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FAQ

Honest answers.

Quick answers to what people ask us most. Still stuck? Drop us a line.

Is the free plan really free?

5 invoices a month, 10 clients, 50 MB of storage. No card required, no trial expiring on you. Most one-person operations starting out fit comfortably here.

Why do only Pro and Business have CountAssist?

CountAssist queries cost us real money on our side. We'd rather charge a fair price for unlimited basics on Free and Basic, then offer CountAssist as an add-on for people who actually want it. Pro covers the most useful CountAssist features (chat, pricing suggestions). Business adds photo analysis and CountAssist job estimates from text.

Do I pay per user or per "seat"?

No. One account, one price. We're not in the business of nickel-and-diming your team. If you grow into needing real multi-user roles, that's a future feature, not a price-bumper.

Which trades is this for?

It's built for anyone running small site-based work: plumbing, painting, flooring, roofing, electrical, cleaning, landscaping, general contracting. The job-photos and on-site invoicing flow is the differentiator.

Can my clients pay through the invoice?

Stripe-on-invoice payment is on the roadmap. Right now we generate clean PDFs and public invoice links so your clients can pay how you've always asked them to.

What if I cancel?

You drop back to Free. Your data stays. You can export it any time. No "we delete everything in 7 days" games.

Is my data safe?

Yes. Your client and invoice data is yours, never sold, never used to train anyone's AI. Encrypted in transit and at rest. Export and delete your account any time from settings.

How does the CountAssist accounting feature work?

On Business plan, you can snap a photo of any receipt or upload a PDF. CountAssist reads it and pre-fills the expense form. You always confirm before saving — no automatic entries.

Where is my data stored?

Secure cloud servers, encrypted in transit and at rest. Your invoices, clients and receipts are yours, never sold, never used to train AI models. Export and delete any time from settings.

Which languages does the app support?

English, Romanian, German, French, Spanish, Portuguese. Switch any time from settings. Invoices print in your client language even if your dashboard is in a different one.

How accurate are the prices?

Within 5–10% of real market rates. CountAssist comes with a 2026 local price database for 10 countries — labor rates, materials, trade-specific multipliers — and combines it with your own catalog. Your catalog always wins.

What trades does it support?

20 trades currently: plumber, electrician, painter, tile setter, carpenter, mason, drywall installer, HVAC, roofer, flooring, glazier, locksmith, landscaper, pool maintenance, cleaning, gas fitter, solar installer, AC installer, remodeling contractor, and Other. Pick yours in Settings.

Does CountAssist use my own catalog?

Yes. Add your services to your catalog and CountAssist Estimator gives those exact prices priority over generic market rates. Your catalog wins.

How does it know my local prices?

GPS detects your location (or you type the city). CountAssist then uses its 2026 local price database for that exact area — labor rates, material costs, trade-specific adjustments. Big cities cost more than small towns, and the database knows the difference.

Does the mobile app sync with the website?

Same database, same account. Whatever you quote on the phone, you edit on the laptop, and vice versa. Mobile app on iOS, the web app works on any device.

Got another question?

Try the free plan and see for yourself — no card, no commitment.

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