Privacy Policy

This Privacy Policy describes how Count Assist ("we", "us", "our") collects, uses, and protects information when you use our mobile application and the related website (https://countassist.com) — together, "the Service".

1. Information we collect

• Account data: name, email address, password (hashed), preferred language, currency and country.
• Business data you create: clients, jobs, quotes, invoices, expenses, services catalog, company profile and logo.
• Photos: images you attach to jobs or send to the AI estimator. Stored on our server.
• Location: optional. Used only when you tap "Use my location" to auto-fill the job address and adjust AI pricing. We do not track your location in the background.
• Device info: standard server logs (IP address, user-agent, timestamp) for security and abuse prevention.
• Payment data: processed by Stripe or PayPal. We do not store full card numbers — only the last 4 digits and a payment token.

2. How we use your information

• To provide the core features (quotes, invoices, accounting, etc.).
• To generate AI estimates — the description and optional photo are sent to a large-language-model provider (Anthropic Claude and/or xAI Grok). Photos are NOT used to train any AI model.
• To send transactional emails (invoice/quote delivery, password reset, security notifications).
• To improve and secure the Service.

3. Sharing

We share data only with sub-processors strictly required to run the Service:

• Anthropic / xAI — when you request an AI estimate.
• Stripe / PayPal — to process subscription payments.
• Email provider (SMTP) — to deliver transactional emails on your behalf.
• Geocoding APIs (BigDataCloud, OpenStreetMap Nominatim) — when you use the GPS auto-fill.

We do not sell personal data and do not share data with advertisers.

4. Storage and retention

Data is stored on EU-based servers. We keep your data as long as your account is active. If you delete your account, all personal data is removed within 7 days. Anonymized, aggregated usage statistics may be retained to improve the service.

5. Security

Passwords are hashed using bcrypt. API access uses random 256-bit tokens. All traffic between the app and our server is encrypted via HTTPS. Photos and PDFs are stored on servers protected by access controls.

6. Your rights (GDPR / CCPA)

• Access a copy of your data (email us).
• Correct any inaccurate data — directly inside the app.
• Delete your account and all data — email us from your registered address.
• Export your invoices, quotes and accounting as PDF/CSV.
• Withdraw consent for AI processing at any time (simply stop using the AI features).

7. Children

The Service is for professional contractors and not intended for children under 13. We do not knowingly collect data from minors.

8. Changes

If we materially change this policy, we will notify you by email and update the "Last updated" date above.

9. Contact

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